Project Length Custom Length
Length: Length:
Bead width: Bead width: mm
Beads required: Beads required:

Terms & Conditions

These Terms & Conditions apply to all goods and services supplied by Big Bead Little Bead, 6 Ransom’s Yard, Bancroft, Hitchin, Hertfordshire, SG5 1NB. Telephone: +44 (0)1462 438233 Email: info@bigbeadlittlebead.com

Please read and retain a copy of these Terms & Conditions for reference before placing your order. In completing your first order you are confirming that you have read and accepted these Terms & Conditions of Sale.

Placing An Order & Payment Methods

  • To place an order select the quantity of items you require and click on the Add to Basket button. This will place these items in your Bead Basket. When you are ready to make your purchase click on Go to Checkout and you will be guided through our secure payment process.

  • We accept debit and credit card payments using Streamline, the secure online payment system provided by Worldpay. We accept

We Accept Visa Debit Card Payment We Accept Visa Electron Card Payment We Accept Mastercard Card Payment We Accept Maestro Card Payment We Accept JCB Card Payment We Accept Paypal Payment

  • For added security we ensure all online payment procedures are validated by Payment Card Industry compliance company Trustwave who allow us to display this seal:

  • Our debit and credit card processes are fully automated. If you would prefer to pay by cheque please contact us before completing your order as some manual administration is neded. Cheques should be made payable to Big Bead Little Bead and addressed to 6 Ransom’s Yard, Bancroft, Hitchin, Hertfordshire, SG5 1NB. Only cheques drawn on UK bank accounts will be accepted. Items will be sent upon clearance of the cheque.

  • We are not liable to charge UK Value Added Tax so all products and services are VAT Free.

  • The description and price of goods and services you order will be as shown on the website at the time you place your order.

  • All goods and services are subject to availability. If after acceptance of your order we discover within 14 days that the goods are unavailable we may terminate the contract and either refund you or provide you with a credit for any sum that has been debited by cheque, debit or credit card.

  • When you receive confirmation of an order this is an indication that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect against errors in pricing where we have inadvertently underpriced a product or service, or where we are no longer able to supply a product. In the case of a change in pricing we will contact you to ensure that the correct price is acceptable.

  • Orders are usually dispatched within one business day from the date placed. If your order is placed before 5.30pm it should be dispatched the same day. If your order is urgent please call us on +44 (0)1462 438233 and we will endeavour to meet your time constraints.

Pricing Policy

We reserve the right to change product pricing, without notice, in the case of a pricing error or if our own suppliers increase their product costs. This also applies to postage rates.

Postage & Packing

  • UNITED KINGDOM – England, Scotland, Wales and Northern Ireland

Sent by Royal Mail First Class

For orders up to £30 – £1.50
For orders up to £50 – £2.50
For orders up to £100 – £3.00
Orders over £100 are Posted Free of Charge

  • EUROPE – including the Republic Of Ireland

Sent by Royal Mail Airmail

For orders up to £30 – £3.00
For orders up to £50 – £4.20
For orders up to £100 – £7.00

Orders over £100 – postage will be charged at cost up to a maximum of £15. Please note this means a default charge of £15 will be applied to your order at the time of processing. Once your order has been packaged up and weighed we will refund you any difference in postage costs.

  • WORLD ZONE 1 – including Americas, Africa, Middle East, Far East & South East Asia

Sent by Royal Mail Airmail

For orders up to £30 – £4.50
For orders up to £50 – £7.95
For orders up to £100 – £10.00

Orders over £100 – postage will be charged at cost up to a maximum of £20. Please note this means a default charge of £20 will be applied to your order at the time of processing. Once your order has been packaged up and weighed we will refund you any difference in postage costs.

  • WORLD ZONE 2 – including Australia, New Zealand & Pacific Rim

Sent by Royal Mail Airmail

For orders up to £30 – £4.50
For orders up to £50 – £7.95
For orders up to £100 – £10.00

Orders over £100 – postage will be charged at cost up to a maximum of £20. Please note this means a default charge of £15 will be applied to your order at the time of processing. Once your order has been packaged up and weighed we will refund you any difference in postage costs.

  • Orders from the UK are sent by Royal Mail First Class post and overseas orders sent by Royal Mail Airmail. We do not take responsibility for late or non delivery due to factors beyond our control. Orders sent by standard post are not trackable and will not usually be replaced if lost. If you require a trackable or signed for service, please contact us and we will arrange to send your order by Special or Recorded Delivery in the UK, or an equivalent Airmail service for worldwide shipping. These services will be charged for at cost with all orders despatched the same day if received before 4pm local time.

  • Should you return an order sent by us free of charge then £2.95 will be deducted from any refund to cover our costs.

No Quibble Returns Policy

  • We hope that you will be delighted with your purchases but if you are not totally satisfied under UK Law you have the right to cancel your order within 7 days of receiving the goods and your payment will be refunded, less any reasonable deductions for post and packaging. We are not legally bound to accept goods that are returned after this date.

  • Please contact us by telephone +44 (0)1462 438233 or E-mail if all or part of your order is found to be unsuitable, incomplete or damaged.

  • Unsuitable items should then be packaged properly to avoid damage and sent with a copy of the original order as proof of purchase. If these items are received undamaged in a saleable condition we will issue a refund.

  • When returning a faulty or damaged item please enclose a note giving the reason for the return and details of the fault or damage along with your name, address and order number.

  • We are unable to give a credit or refund for items which have been assembled unless the item is shown to be faulty. Any item sold by cut length will not usually be exchanged unless it is found to be faulty. Nor do we accept products that have been taken off their temporary strings.

  • Due to EU Hygiene Regulations we regret that earring findings are non returnable.

  • Please obtain a Certificate of Posting from the Post Office prior to returning items. We cannot be held responsible for the non receipt of returns.

  • We will not cover any shipping cost incurred for returns or return of goods for exchange. If an item is found to be faulty or damaged then post and packaging charges will be refunded at our discretion.

  • We will refund the total amount paid by you for the goods within 30 days starting from the day on which we received a verbal or written notice of cancellation from you. This does not affect your statutory rights as a consumer.

  • Our No Quibble Returns Address is 6 Ransom’s Yard, Bancroft, Hitchin, Hertfordshire, SG5 1NB

Contacting Us

  • If you need to contact us please use our Contact Us Form, E-mail Us, or call us on +44 (0)1462 438233. Our office hours are Monday to Saturday 9.00am to 6.00pm but being a 24/7 operation we will respond to emails outside of these hours.

  • If you are looking for a specific item that you cannot find in our online bead shop, or you wish to purchase larger quantities of a product than are available please contact us and we will be happy to assist.

  • We hope that you will never need to complain about our products or services, but if you do we shall endeavour to respond the same working day, and attempt to resolve all complaints well within 28 days of the date your complaint is received.

Online Gift Vouchers

  • When purchasing Online Gift Vouchers please be certain that the email address you specify for the unique voucher codes to be sent to is secure and not available to anyone other than yourself or the intended recipient. Once they are issued and paid for we will not accept any liability for their misuse, loss or redirection.

  • Vouchers are valid for 12 months from the date of purchase and can be used across successive orders until their face value has been spent.

  • If your order value exceeds the amount of the voucher the balance must be paid by one of our available payment options.

  • If you have any concerns about our online vouchers before or after purchase please contact us. In some cases it may be possible to cancel a valid voucher code if we are notified before it has been used. This can only be done in exceptional circumstances and in such cases we will issue a promotional code for the full amount which will expire on the same date as the voucher. The cancellation of lost or stolen voucher codes will be carried out entirely at our discretion and we reserve the right to refuse to do this in certain circumstances.

  • May not be redeemed for the purchase of other gift vouchers.

  • Cash refunds on the value of gift vouchers will not be given in any circumstances.

Products & Descriptions

  • Our product descriptions are those commonly used in the jewellery supply trade and unless otherwise stated refer to imitation products. Colours, sizes, shapes and finishes may vary from batch to batch due to manufacturing processes, particularly with handmade or dyed items. This is perfectly normal and in the nature of the products. Any reference to weights and measures are approximate, although we do try to make our descriptions as accurate as possible. It is technically difficult to show items at their actual size online but we do provide a visual indication with our Product Details Image, when viewed at a screen resolution of 1920 × 1200.

  • With the ability to configure desktop monitors, mobile devices and browser settings for personal preference, displayed colours will vary slightly in tone from the true nature of a product. Although we go to great efforts to colour match our images this disparity between devices is unavoidable. We are sure that you will be delighted with your items upon receipt, but we are happy to exchange or provide a refund should this not be the case.

  • Dyed products are not always stable and should they come into contact with perfume, deodorant, body sprays, or similar they may discolour or the colour may migrate. We advise that you avoid contact with these chemical products and do not handle finished jewellery pieces unnecessarily. If you are known to show sensitivity to chemical dyes then we recommend that you test items for suitability. We cannot be held responsible for any problems caused by dyed or dip coated beads and in the event of any claim our sellers’ liability shall in no circumstances exceed the invoice price of the goods purchased.

  • Our contemporary metal products comply with EU Directives governing the safe levels of nickel and lead by content (REACH). This information is communicated in all relevant Product Descriptions. However, please note that our Vintage metal products are not covered in the same way as their origins are not always known and we do not have the resources to have them tested prior to sale. Where known, we will state whether an item is nickel based or plated in our product descriptions. If you are known to show sensitivity to metals then we recommend that you test all metal items for suitability. We cannot be held responsible for any problems caused by our metal products and in the event of any claim our sellers’ liability shall in no circumstances exceed the invoice price of the goods purchased.

  • When purchasing paper beads please be aware that although they are varnished to provide protection against water they should not be considered waterproof.

  • In the interests of safety always keep jewellery components out of the reach of small children as they may present a choking hazard or may cause accidental damage.

Copyright

  • All descriptive content, images, tools and workflows on this website are the copyright of Big Bead Little Bead and any reproduction or manipulation of imagery or replication of intellectual property without the written consent of the owner is a breach that may result in legal action. Although all encompassing this copyright notice is particularly relevant to our Bead Calculator and Project Tray tools which are unique to this online market sector for the display and sale of jewellery making supplies and related crafts.

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