Customer Feedback & Testimonials
Being an Online Bead Shop we rarely have the pleasure of talking to our customers in person and this makes customer feedback and testimonials a great way to learn whether we are meeting your needs, or if there are areas where we can improve. It also gives first time shoppers the opportunity to confirm, through the comments of others, that we really are the reputable online bead shop that we say we are, offering good quality bead and jewellery making supplies wrapped up in a fast, efficient and reliable customer service!
Customer Feedback & Testimonials 2017
Just wanted you to know that I am absolutely delighted with my order. Thank you so much for your help in choosing. Order so nicely packed and also so nice to deal with a helpful and pleasant person. I will certainly order again when required and have already recommended you to my daughter.
Hello. I would just like to thank you for your prompt order delivery. I was very happy to find the products on your website when looking for thick jump rings in bronze colour. As the thickness of the rings was stated on the page, it helped me to choose. Also what lovely packaging and presentation, showing your thought and care! It was very nice to receive and open my order. Thank you very much.
Just received my order and wanted to say thank you. I’m new to jewellery making and it was lovely to receive such a nicely packed parcel! I’m really impressed with the quality of the products I ordered as well. Will definitely be ordering again.
Very speedy delivery and beautifully packaged. Thank you .. I will be back!
Lovely surprise to receive my order this morning – such speedy service, thank you. Great items – will be coming back for more.
WOW, my order arrived the day after ordering and was beautifully packaged. Delighted with everything.
Quick or what?? Ordered 17:40 Thursday evening, arrived Friday post. Excellent service, thank you.
Thank you for your prompt response to my order. I was especially pleased with your gift wrapping. It was a pleasure to know you take such care. I will certainly use your site again. Thank you.
I just wanted to send a quick email to say thank you for my order. I felt so special when I opened it – with the package wrapped so nicely and the little star charm. Now that I know about you, I will be back again. Wishing you great success with your business – you certainly deserve it with this kind of customer service and product.
I received my order yesterday and am very pleased with all the items. Your service and delivery was first rate – ordered Sunday and delivered Tuesday and the prices were very satisfying! I shall be singing your praises to all my fellow crafters.
Just a note to let you know how very impressed I am with your web site and your service. I placed an order on Friday afternoon and received my goodies on Saturday! The items were beautifully packaged and of high quality; I love the CYO kits with their little instruction booklets. It was the first order I had placed with you and it certainly won’t be the last – in fact I’ve ordered another couple of CYO kits and I am sure I will be back on a regular basis for all my beadworking and jewellery making needs.
I didn’t know I was in for a gorgeous treat when I ordered from you. What a beautiful package containing my beads! That’s really caring … wow … thank you very much. Your site is one of the most comprehensive I’ve come across – packed full of useful information for a beginner like me. Hope to you use again.
I have just received my first order from you and I would like to say what a pleasure it was to deal with you. Order came very promptly considering I didn’t order till just before New Year. When I opened the bubble pack envelope and took out a little gold package, it was like Christmas all over again, with the ‘Thanks’ tag and the little chocolate coin I thought was a nice personal touch. I will be ordering from you again without a shadow of a doubt.
Customer Feedback & Testimonials 2015
Just wanted to say thank you for such speedy delivery and the beautiful gift wrap. I loved it! Very grateful for your time and effort.
I am a first time customer and I am highly impressed by all aspects of your service, from your website, speed of dispatch, speed of delivery, packaging and of course quality of goods. Will use your services again.
Hi. I have just received my order, I didn’t expect it so soon after ordering. I do like the way it was packed, just felt like I was getting a present :) All items packed separately and labelled. I will be visiting again
You are awesome and I can’t wait to order again … first the package and that sweet lovely note with little star … all wrapped in beautiful paper … in shock but positive one … the chains are beautiful … first order of the chains at your place and that’s it … I will never order my chains somewhere else.
Many thanks for my first order.
Very pleased in how quickly it arrived and appreciated the fact that the labels have been hand written and how the items were neatly wrapped.
A lovely touch.
Gorgeous chain. Super quality. Beautifully packaged. Prompt delivery. Thank you very much.
I have just this morning received my order from you, and just love the little personal touch … you don’t very often come across a company like yours that you can order from and be amazed by the way it was packaged, absolutely superb, it made me feel very special and like I mattered to you. I have ordered from some companies before and they didn’t care how the order was sent or in what condition it arrived to you in they just wanted a good feedback and your money, if you didn’t give them what they wanted regards feedback they just took your comment off their website!! I wouldn’t have one second’s hesitation in recommending you and would be glad too. I love the way you put the little bits on the parcel – the way it was tied up very neatly with the ribbon and the little star that was on there with the bow at the front – the chain I ordered came with no problems and was just the way you described – first class all the way!!!!!
Thank you for such a speedy service and beautifully wrapped, it felt like opening a pressie. Good quality will be back.
Just to say thank you, I received my order today and it brought a smile to my face when I saw how sweet the packaging was. Lovely presentation. Thanks again.
My beads arrived super quick and they are gorgeous. I ordered lots of findings and next time I am going for the beads. Second order now and just wanted to say how delighted I am. Your site is the best bead site ever.
I would just like to say how pleased I was with my first order from yourselves. The speed of the order was amazing and the packaging had such a personal touch, not to say how delighted I found the beads! It will not be my only order to yourselves. Look forward to ordering again in the very near future
My order arrived this morning! Very speedy service, thank you!
The parcel was so beautifully packaged that I almost didn’t want to spoil it by opening it! Of course I gave in… and I am delighted with the quality of the beads and findings…you have a new convert and I will be spreading the word.
My order arrived within 24 hours and was so beautifully packaged. My order was only tiny but treated in such a lovely way that I will definitely be making more purchases. Thank you!
Thank you so much for the charms I purchased and the way they were presented, what a lovely idea, it was like receiving a gift.
My order has just been delivered, thank you. Just one question, how on earth do you get my orders delivered to me in 24 hours when other UK companies take at least 2-3 days to deliver to the Isle of Man? Your service is absolutely phenomenal, as is your packaging, quality and choice of merchandise. Thank you very much!
Many thanks items arrived today – excellent service, will definitely use you again.
I am so impressed! Thank you very much. Delivery was quick, the packaging lovely and the quality of the beads I ordered is superb. Thank you again!
Hello I am a new customer and I really must say how impressed I am by the quick response to my order. It arrived the next day and was so beautifully packaged.
Just sending a message to say how pleased I was with my bead purchase. Very impressed with prompt despatch of order and with the neat and efficient packaging. Many thanks.
Order arrived today and I just want to say how delightful it was to receive such a beautifully presented parcel. And, of course, love the beads. Many thanks.
I just wanted to write and say how delighted I was to receive my order this morning. So beautifully packaged and wonderful quality! I particularly love the vintage clasp, I already own a few of these bought for me as gifts from your website. I really appreciated the fast and friendly service, and super-quick delivery. I was expecting my beads next week but now I can make my necklace this weekend! Thank you so much, I will certainly be ordering more from you in the future!
I just wanted to send you and your company a quick mail to say thanks. Your stock is really great and I love that you take the time to wrap up orders when shipping them, it’s a lovely touch. I’m really happy with the bird cameos and frames I bought, I was going to make them up and sell them on but one is definitely staying with me now!
Anyway, thanks again from a happy customer!
My beautifully packaged order arrived this morning thank you and I’m absolutely thrilled. Every item was perfect. BigBeadLittleBead will now be my first point of call whenever I need jewellery making equipment or just a sparkly fix.
Just a note to say how delighted I have been with your service. I placed my order yesterday at approx 1.30pm and have just received my plastic bags in the post this morning! They are exactly what I wanted. Also, what a wonderful surprise when I opened the package to find my order wrapped in lovely paper and tied up with a thank you card – a really lovely touch.
Hello, I today received my first order from you and am delighted, not only with the speed with which it has arrived, but also the quality of the findings that i ordered. It was a pleasure to see the items so beautifully packaged, I will certainly be ordering from you again. Thank you for looking after your customers no matter how small an order they place.
Hi, I have recently received my second order from you and once again I am utterly delighted. The quality and value for money of your products is exceptional and your speed of delivery nothing short of phenomenal. The icing on the cake for me is that my orders come packaged like a beautiful gift. It is really charming and sets you apart. Thank you again.
I’ve been buying from you for a little while now, and can’t find anywhere any cheaper or anyone else that offers such a wide range. And always beautifully packaged. Thank you so much!
Hello lovely people, thank-you very much for my chain. It arrived this morning beautifully wrapped in my favourite colour wrapping too! Very happy customer that will be returning.
Delighted with your prompt and accurate service and pretty packaging!
Just wanted to say a huge thank you for my order. I ordered it one morning and it came the next. The order was correct and the packaging was brill (something I may be looking to adopt for my customers packages).
Absolutely fantastic service. Very reasonably priced. Only wish I’d have found you sooner :)
Thanks from one very happy customer :)
Just wanted to thank you for the amazing service. I couldn’t believe it when at 5:45 I had a message, just 15 minutes after ordering, to say my order was dispatched! I was more than a little excited when it turned up on my doorstep the following morning. Unwrapping it gave me the final thrill though! I’ve never had such amazing service and fantastic attention to detail from an online order before. That combined with the very reasonable price of the chain I purchased means I will be coming back time and again as well as recommending all of my friends.
My order arrived with the morning post. So pleased with goods and excellent service. Nicely wrapped too. Thank you for complimentary choc, such a nice touch. It will be fought over by my 2 little granddaughters!!!
Received the parcel – how beautiful !! Wonderfully wrapped with such care. Thank you so much. My Granddaughter will be entranced.
I just wanted to say how delighted I was with my order!
When I opened the envelope and saw the cute little package tied up with cord and the little snowflake charm attached to it, I was pleasantly surprised! Then when I saw the great quality of the chains I ordered, I was really thrilled! Sometimes chains can be so difficult to purchase online, as you can never be sure of quality, but I will definitely buy from you again! Your attention to detail really makes me and probably your customers really thought of and important! Thanks for a great buying experience!
Just to let you know that my order arrived safely and I am delighted with everything. I was very impressed with your packaging; it was a wonderful surprise how beautifully you had packed everything. I will definitely recommend you.
I had to send you an email straight away to say how very impressed I am with your customer service and goods. Delivery in one day plus the best presentation I have seen in a long time. One word “Beautiful”. Many thanks.
I’d just like to congratulate you on your outstanding service. I placed my order late yesterday afternoon and its here this morning. All great quality items and beautifully packaged. I will certainly be placing more orders with you in future.
Just to let you know I received the order this morning and would like to thank you for the excellent service – great price, great product quality and delightful packaging! I was so pleased to find a supplier of fine chain in the UK; most of the other suppliers seem to be in the USA. Needless to say I shall be recommending you to our friends in our quilting, embroidery and craft groups.
Wanted to let you know how delighted I am with my items and all aspects of this sale, love the little bundle package!
I’ve just received my first order from you today. Thank you so much for the incredibly speedy delivery and for the immaculate packaging. I will certainly be placing another order very soon!
I must congratulate you on your items, your information, your delivery, and your packaging. It was stunning. I thought someone had sent me a gift, it was so beautifully wrapped. All these things add up to a brilliant experience. I know it was only a small order, but I will definitely be ordering from you again, and will definitely recommend you to others. Thank you so much.
Thank you Anna and Toby, I received my goods today after only ordering them yesterday. They were beautifully presented inside the outer bubble bag, very pleased with the quality of the goods, will most certainly be buying from you again and would have no problem recommending you. Thanks again for the speedy and well presented services.
Hi Anna and Toby. Just to say a big thankyou, as a first time customer, for a great delivery, lovely beads and super packaging, hope to be back soon.
I got my order yesterday Saturday after placing it on Friday- definitely the quickest online delivery ever, fantastic, thankyou! The items are great, I got my work done and I look forward to ordering again from you very soon. Thanks again, great site and great service!
I just had to write to tell you how delighted I am with my purchase. I ordered some organza bags at 4pm yesterday and they arrived at 7.50am today! What service! Not only that, I was excited with the packaging – such thought and care gone into it all. Well done and I wish you every success with your business.
Just received my order and I couldn’t be more excited! Prompt no nonsense delivery, beautiful packaging and high quality beads. Thanks ever so much :)
Thank you! That’s the second time I’ve ordered from you in the evening and about an hour later I’ve had the email to say it’s in the post already- true dedication and wonderful service, I’ve passed on how good you are to my jewellery making friends :)
I love your website and will visit again now that I have found you, and the presentation of the goods was gorgeous – most inspiring!
Many thanks for my order. Great service and speedy delivery. Very happy with my purchase and delivery. Am looking forward to placing further orders in the near future.
Just want to say a huge thank you for the lovely charms that arrived this morning. Also how lovely they were presented and the service fantastic. Thanks again and keep up the brilliant work.
Hi, just received my Cabochons in double quick time and I am over the moon! Excellent cabochons at a great price and exactly what I was looking for. Many thanks and I will be looking forward to purchasing many more in the future.
Excellent products and customer service, including next day shipping. And WOW the packaging is beautiful – great to find a company that puts so much thought into its products. Well done and thank you I will be ordering again soon xx
Just wanted to say thank you so much for the beautifully wrapped chain. It really was like getting a pressie! I’ll be ordering from you again, your customer care is second to none.
Just had to write to say how delighted I am with my recent order. I ordered one day and received it the next – how impressive is that? It was beautifully wrapped and the jewellery findings are really lovely – such good value!! Have bookmarked your website and will definitely be using you again.
Hello, I just received my order of gorgeous beads and findings and wanted to say thank you! They were packaged beautifully and I am really pleased with my choices, they are lovely and the quality is excellent. I will be back for more.
Fantastic website! All my items arrived promptly and beautifully gift wrapped. Breakdown receipt was included and they even refunded my postage on my 2nd order which I placed on the same day after my first when i realised I’d forgotten to order clasps! Definitely coming back here to order more stunning little pieces!
Thank you for my lovely order it was so nice to have it gift wrapped.
Have just received my first order from Big Bead Little Bead and I am very impressed!!! Thank you so much for your excellent communication regarding items and the packaging of my order was brilliant , very professional , and reusable , so thank you and I will recommend you wherever I can!
I just have got my order and I would like to say that I am very impressed with how you are treating your customers. It was so pleasant to get your items in such nice packaging and with exeptional attention. Thank you!
Just to say how much I enjoyed receiving my order this morning. It was so nicely wrapped, as if it was my birthday present. I love the little brooch pins that will be perfect for my project.
Hi I just got my order. WOW what fantastic delivery super quick and I loved how it was all wrapped up. Items are very nice and I defo will be buying again from you. One happy customer.
Just wanted to say a big thank you. I received my package this morning and couldn’t be happier. I only placed the order yesterday and was thoroughly delighted when it arrived so promptly. The packaging and presentation was also superb. I will definitely be placing another order soon!
Just to say this is the first time I have ordered from your site and I will definitely be doing so again! I ordered on Sunday night and received the package this morning (Tuesday). The wrapping was a beautiful touch too. Swift delivery, quality products, fantastic service! Thank you.
Merci beaucoup for my order, which arrived here in south-west France today. It was my first order with you, and I am really over the moon with all the items, not to mention the beautiful wrapping! You have some really unusual treasures on your site which I have never seen elsewhere, and your p&p charges are very reasonable (often a bugbear when living here!) Please keep on doing what you are doing, as I’ll certainly be ordering again.
I received my parcel this morning and I am amazed as I only placed the order yesterday afternoon! The order was very nicely wrapped. A delightful touch.
I just wanted to say thank you for amazingly fast service. I am really pleased with my order, the fantastic quality and great value for money … the beautiful packaging was the icing on the cake and made everything even more special. Thank you!
Just want to say thank you for my order. Only a small one at the moment as I’m attempting a tiara. But will definitely be purchasing with you again. The item is absolutely perfect for what I need and the presentation was fantastic. That really makes a difference to open. Once again thank you and fantastic delivery time. Wasn’t expecting it for another day.
Fantastic service, delivered promptly and beautifully wrapped. Thank you.
As a first time customer I just wanted to say how incredibly impressed I am by your site. The delivery time was fantastic and my purchases were beautifully packaged. I will definitely be shopping with you again very soon!
I fell in love with your website. The quality of the products is very good, the prices are even better and the delivery super fast… and the service is 5 stars.
Just received my order. Beautifully wrapped! Makes a nice change to receive orders wrapped up like our own presents. So thank you. Also to say how handy the calculator is, only discovered it yesterday but have bookmarked it for later. Many thanks.
Just to say thanks for such prompt service. Ordered late Monday received my order this morning Wednesday and I am so pleased with it. This is the first time I’ve used you and can’t wait to place my next order. Before I placed my order I emailed my queries and received a prompt reply with everything answered in full and more besides. I felt as if I was dealing with a friend whose advice I trusted.
Just to say that I have received my very first order from you, just the day after it was placed. I was so surprised at how fast it came! I would also like to add that the quality and value of the items that I bought from you are fantastic! The package came beautifully wrapped with a nice personal touch. I was very pleased with the whole experience of shopping with you, and will not hesitate to recommend you to everyone. Thank you for a wonderful service, and I hope to shop with you again.
I just received my parcel of goodies and I’d like to commend you both on not just the quality and value of the materials but the speedy service and lovely presentation. I always get a little excited when I receive a parcel of supplies in the mail but opening your lovely packaging was just delightful. You’ll be receiving more orders from me in the future.
Thank you so much for my order placed yesterday and received today – beautifully packaged. Very impressed by your super fast service and shall not hesitate to order from you again.
Just wanted to say how pleased I was to receive my order from you. I was very happy with everything, from the ease of ordering from your site, the delivery time and of course, the lovely beads. I shall definitely be using you again.
Thank you for prompt despatch of my order. I think it was half an hour from placing my request! Said parcel has been delivered this morning and how beautifully presented too. Hopefully l will use you again, and recommend you to my friends.